Effective Date: August 16, 2018
As a govWorks user, you are in control of all your Passport and Visa orders. We know you want to remain in control of your personal information as well. As a pioneer in online travel document services, we realize that earning and retaining your trust is of paramount importance, and it's a responsibility we take very seriously.
- What personal information we collect from you and how we use it
- What safeguards we have in place to protect your personal information
- Other information you should know about your privacy
From time to time we may add or enhance services available on our websites. To the extent that these services are provided for and used by you, we will use the information you submit to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.
This privacy notice also details choices available to you regarding the use of, your access to, and how to update and correct your personal information.
What information do we collect?
As part of providing products and services to you, we may collect information, including personal information, about you, your spouse, your dependents, or your business when you use our services.
Personal information is data that can be used to identify you, your spouse, or your dependents individually. The information we may collect includes, but is not limited to:
- Contact Information (e.g., name, phone number, address, and email address);
- Social Security number and other government identification numbers (e.g., EIN, Driver’s License Number and ITIN);
- Date of Birth;
- Financial Information (e.g., income, revenue, assets, credits, deductions, expenses, and bank account information);
- Payment Data (e.g., checking, debit and credit card account numbers, balances and payment history);
- Health Information (e.g., health insurance status and financial information related to payment for healthcare services);
- Geo-Location Information;
- Website, Mobile Application, and Email Usage Data;
- Device Information (e.g., internet protocol (IP) address, device type, unique identifier, app version, operating system, network data, and phone state);
- Login Information; and
- Demographic Information.
Where do we get this information?
You provide most of the information we collect. We also receive information through certain digital technologies when you interact with us. Finally, other companies and government entities may share information with us.
We collect information directly from you. To deliver the products and services you request, customize your experience, and better serve you, we collect information you voluntarily provide as part of using or requesting our products and services. This information includes information you provide, setting up an online account, authenticating your identity, applying for or purchasing a product or service, or applying for employment. It also includes information from documents you choose to upload to your account. If you choose not to provide certain information we request, we may be unable to serve you as our products, services, tools or calculators may rely upon this information.
Our websites may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information (e.g., name and city) from our blog or community forum, you can contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We collect information when you use our services.
We collect certain information and usage data whenever you interact with us, whether online, through a mobile application, or through an email. This data may include which websites you visit, what you click on, and when you performed those actions. These activities may be performed by us or a service provider acting on our behalf.
We utilize certain web tracking technologies to collect this information. These technologies include cookies and web beacons. Please see "What types of web and tracking technologies (including cookies) do we use?" for an in-depth discussion of these technologies and how to opt-out.
We collect information from other companies and government entities. In accordance with their privacy notices, our business partners, and unrelated third-parties may share certain information about you with us.
We also collect information when you request services or information from us or companies with whom we have a business relationship, enter contests or sweepstakes, or complete surveys or polls.
To improve the security of our services, to protect your identity, and to protect your information, we may verify your personal information by matching the information you provide against other publicly available information that we obtain from identification verification companies.
In order to place an order through our websites, you must provide us with certain personal information such as your name, your credit card number and expiration date, credit card billing address, address and telephone number, date of birth and date of travel, email address and the name or names of applicants (if other than yourself). We require this information so that we can process your order and keep you informed of each order status.
If you are placing an order for one or more applicants other than yourself, you will need to make sure that each of these other applicant agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your order available to you or other persons authorized by you to receive such information.
For example, if you forget your order number, you or another person authorized by you may retrieve that information from us after providing sufficient information that either a) confirms your identity as the applicant, or b) that confirms authorization for you to receive information on behalf of the applicant.
How do we use your information?
We use your information to provide you the products and services you request. We may also use your information, as permitted by law, including: to service and report on your account; offer you relevant information, products, or services; and enhance our products and services. These activities may be performed by us or a service provider acting on our behalf.
Who do we share your information with?
Here is a specific description of how we use your information:
- Applicant's Name: to identify the passport or visa applicant
- Applicant's Address: to return the completed passport or visa to the applicant
- Date of Birth: to check the status of the application with the Department of State
- Phone Numbers: to contact the applicant for customer service purposes, if necessary
- Credit Card Numbers: to charge the fees for our services
- Company Name: to be included as part of the return shipping address for passport
- Travel Plans: to prioritize the processing of applications by the Department of State
- Information on passports, marriage certificates or any other original documents you send to us will not be kept by http://www.govworks.com. All documents are returned to the applicant with the completed passport or visa.
- Passport Number, SSN, and Birth Place are used to complete forms submitted to the government and for no other purpose
In certain situations, govWorks, LLC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
What types of web and wireless technologies (including cookies) do we use?
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
How do we respond to web browser “do not track” signals?
We treat the data of everyone who comes to our websites in accordance with this Privacy Notice, whatever their "do not track" setting. While we do not respond to web browser "do not track" signals, we give you choices about receiving promotional offers from us or third-parties. You can exercise your choices as described in this Privacy Notice.
How do we secure your information?
The security of your personal information is important to us. We utilize administrative, technical, and physical safeguards to protect your information. If you have any questions about the security of our services, you can contact us.
What we do NOT do: a warning about "phishing." Identity theft and the practice currently known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, visit the Federal Trade Commission.
How long do we keep your information?
In accordance with applicable laws, we keep your information for as long as needed to serve you, maintain your account, as needed to operate our business, or to improve our offerings or develop new ones.
Third-party products and services, including social media features
This Privacy Notice does not apply to products or services offered by third-parties on or through our services (such as bank partners who offer Refund Transfers). You will be able to recognize when a business partner is associated with your transaction when its logo appears or is shown with our logo. You should carefully read the privacy notices and any terms and conditions applicable to such third-party products or services. When you request products or services from such companies, you give us permission to provide these third-parties with information about you necessary to fulfill or process your request.
Updating or deleting your information
Upon request and after proper identity verification, we will provide you with information about whether we hold any of your personal information. If you are a user of our online platform, you may access your personal information through those services and, where available, update that information. The types of information that you can access and update may change over time. Remember, some of the information we collect does not identify you personally or is not stored in an online accessible format.
You may choose to limit our use or our ability to share your information in certain circumstances. Our ability to offer you certain products and services and your experience may be affected by your choice. To opt out of electronic communications call us at (800) 963-7000. You may, however, continue to receive e-mail communications related directly to the services and products you purchase, such as payment receipts and status notifications.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.Thank you for using govWorks!